CANCELLATION POLICY

Peak Periods:

• Less than 14 days’ notice: No refund or credit for cancellations or changes of dates with less than two weeks’ notice prior to the arrival date.
• More than 15 days’ notice: Cancellations more than two weeks prior to arrival will incur a fee equivalent to one night’s stay.

Off-Peak Periods:

• Less than 14 days’ notice: Refund given minus a fee equivalent to one night’s stay.
• More than 15 days’ notice: Refund given minus a fee equivalent to one night’s stay.

Booking Changes:

• No charge for changing booking dates with more than 14 days’ notice, with the condition that only one change is permitted per booking and it must occur within the next 12 months.

General Rules:

• No refunds on early departures.
• Full payment for peak period bookings is required one month in advance.
• Cancellations must be made in writing (either via email or letter).
• Credits: Credits can be given in lieu of refunds for cancellations. Credits are valid for one year from the date of the original booking.

Definitions:

• Peak Periods: School holidays, long weekends, Easter holidays, Christmas holidays (19th Dec 2024 – 5th Feb 2025).
• Off-Peak Periods: All other times.

Additional Information:

• Arrival time is after 11:00 AM.
• Departure time is before 10:00 AM.
• Office hours are 9:00 AM – 5:00 PM, 7 days a week.
• Closed on Christmas Day; no check-ins are allowed on this day.
• The management reserves the right to refuse a booking or to ask guests to leave the park at any time at the managers’ discretion.