Frequently Asked Questions

When I can check in?
Check-in time is between 10 am – 5 pm. Check in after this time may be made by prior arrangement. No set up is allowed after 8.30 pm unless otherwise arranged.  Disturbance of other campers must be considered.

What is in the camper’s kitchen?
In the Campers Kitchen there is a Kettle, Gas top cookers, BBQ, Toaster, Microwave, Fridges, Television, also Washing up area and plenty of bench space. You must supply you own utensils.

Do we cater for “Schoolies”?
No, historic experience has ruled out “schoolies” due to irresponsible behavior.

Is my preferred site guaranteed?
No, we reserve the right to alter site number based on the condition of maintenance or unforeseen circumstances. You may also be allocated a different site should your group numbers be less then when you booked.

Can I have a camp fire?
Yes at the allocated areas, there are two communal fire pits. Firewood is provided but not to be wasted or taken off the camp ground. Between December – March no fires are permitted on Big valley campsite.

Do we have cabin, chalets or on site caravans for hire?
No, there are many other options in Margaret River however, we do have the option of glamping (bell tents).

Are the showers hot?
Yes, the best 24/7 gas hot showers are provided.

Is there a laundry on site?
Yes, washing machines and dryers are located in both of our camp sheds. Clothes lines are provided at the back of camp sheds. Washing powder and change available at office

Is there a “Dumpoint” on site?
Yes, if you are not a camper at Big Valley you will need to pay a fee of $5.

Do we need to pay a deposit?
Yes, one night deposit on all bookings is required to secure reservations. Christmas/Easter/ long weekends the balance must be paid  30 days prior to arrival date.

Do we give refunds?

A cancellation with more than 14 days’ notice from the arrival date will result in a one night tariff cancellation fee being charged or booking can deferred to another date. If less than 14 days’ notice given the full tariff will be forfeited .Cancellations must be made in writing by email. No refunds on early departures. If transferring cancellation bookings to future booking dates the booking date can only be changed once and if second booking cannot be kept the whole deposit will be lost. Any deferred dates must be with 12 months of the original booking date. We will attempt flexibility as much as possible.

Can I bring a push bike?
Yes, push bikes are allowed under parental supervision. Helmets & shoes are required to be worn.

Can we have visitors to our campsite?
Yes, visitors are welcome however they must sign in at the office prior to visiting.  All visitors to have left property by 6pm, otherwise full camp fees apply.

Do you provide a concrete slab for Caravans?
No, all sites are free form therefore choose which way you face your outdoor area to cater to seasonal changes and wind.

Can I bring a large motorhome and/or bus?
Yes, there is no limit to size, however we need to know in advance so we can allocate a suitable site.

Do you have phone signal?
Yes, Telstra 3G are okay in some areas of the campsite but no others phone services.

Do we have TV Reception?
Yes there are three Tv channels available. (GWN, ABC, WIN)
If you wish to use your satellite dish, please advise us while you are booking in to ensure satellite coverage.

Can we connect to water?
Yes, there is water to all of the powered and unpowered sites.

Can I bring my own generator?
No, we do not allow generators at Big Valley.